Need help? Our support team can assist with questions, account-related issues, technical concerns or general feedback. Contact us for password resets, KYC uploads, payment queries, bonus clarifications or site reports. Live chat is best for urgent matters; email suits document uploads and detailed enquiries. Phone contact is available for verification and billing questions. We provide guidance on deposits, withdrawals, promo terms and general account actions. Use live chat for quick fixes.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email for account help - send documents by email) |
| General enquiries | [email protected] (billing, partnerships, press and corporate queries) |
| Affiliate enquiries | [email protected] (affiliate sign-up, commission queries, creatives and tracking setup) |
| Phone | +61 2 4983 2176 (AEST support line - call charges may apply) |
| Working hours | Mon-Fri, 09:00-18:00 (AEST) - weekend email support. Public holiday hours may vary |
Email Support
For detailed requests, account-related issues, or situations that need an explanation or supporting documents, email is the preferred contact method. Include a clear subject line and make sure your contact details are up to date. This helps us understand your request and respond without unnecessary delays.
Send us a message
Response Time
Most support enquiries are answered within one business day. Live chat is available for quick questions, while email is suitable for account or payment matters that need more detail. More complex issues may take longer, depending on their nature and the information required. Please allow extra time if your request needs further attention.
Feedback
Have a moment? Share feedback, suggestions or ideas to improve the site. We review every message carefully and use it to refine features, bonuses and support. Submit comments via live chat, email or the feedback form in your account. Your input helps shape updates and keeps the casino tuned to what Australians want.