Responsible Gambling

At Lucky Spy Casino, we want gambling to remain a choice, not a source of harm. We encourage you to set limits before you play, keep track of the time and money you spend, and take a break whenever gambling stops feeling manageable. Our responsible gambling tools include deposit limits, time-outs and self-exclusion. Support is available if you need help using them or want to discuss your account. Gambling is for adults aged 18 or over. If you are worried about your gambling, you do not need to wait for a crisis to ask for help.

Lucky Spy Casino Responsible Gambling

Play only with money you can afford to lose. Gambling should not be used to cover bills, repay debt or make up for previous losses. Set a spending limit in advance and stop when you reach it, whether you are winning or losing.

Manage Your Activity

Deposit and Loss Limits

Set a daily, weekly or monthly deposit limit in your account settings to control how much you add. A personal loss limit can also help you decide when to stop. If you need help finding available account controls or setting a stricter limit, contact support.

Time Limits and Breaks

Decide how long you will play before you start. Use a timer or session reminder where available, and leave when your time is up. For a longer break, request a time-out through your account settings or support.

Self-Exclusion

If you need to stop gambling, request self-exclusion through account settings or contact support. Tell us if you need your account restricted immediately. Do not create another account or look for another place to gamble during an exclusion.

Know the Warning Signs

Take notice if you are chasing losses, spending more than planned, hiding gambling from others or finding it difficult to stop. Borrowing money to gamble, missing commitments or feeling anxious about your activity are also reasons to pause and seek support. These signs matter even if they happen only occasionally.

Stay in Control

Check your spending regularly and keep gambling separate from essential expenses. Avoid playing when you feel upset, under pressure or affected by alcohol or other substances. If a limit no longer feels sufficient, reduce it, take a break or request self-exclusion. Speak with someone you trust rather than managing the concern alone.

Get Help

Confidential help is available in Australia through Gambling Help Online. You can also call the National Gambling Helpline on 1800 858 858. If you are concerned about someone else’s gambling, these services can help you too. For help with Lucky Spy Casino account controls, contact support.