Privacy, and Data Policy
We present this Privacy Policy to explain how we collect, use and protect information when you access Lucky Spy Casino. The page describes the types of personal, technical and transactional data we may gather when you register, deposit, play or contact support, why we process that data, and the safeguards we apply. It also covers cookies and tracking, data sharing with service providers, retention practices and the rights you have to access, correct or remove information. Use of our services indicates agreement with these practices as allowed by local law.
Data we collect
We collect different categories of information to run accounts, process payments and provide services. Collection is limited to what is necessary for the stated purpose.
Personal data
Name, email address, date of birth, contact details and identity documents may be collected for account setup and verification. KYC documents can include government-issued photo ID and proof of address where required for withdrawals or compliance checks.
Technical and usage data
Technical data includes IP address, device and browser details, operating system, session logs and game interaction data. We use this information for security, service delivery and troubleshooting.
Transactional data
Payment and transaction records are kept for deposits, withdrawals, bonuses and wager history. Transaction data includes payment method, transaction amounts, timestamps and wallet addresses for crypto transfers where used.
How we use information
Information is used to operate accounts, process payments, verify identity, prevent fraud, respond to enquiries and meet legal obligations. With consent, data may be used for marketing communications and personalised offers; you can opt out at any time.
Data protection and security
We protect data using industry-standard technical and organisational measures. Communications are encrypted, payment processing is handled by PCI-compliant providers, and access to personal data is restricted to authorised staff and service partners. We maintain procedures to detect and respond to security incidents.
Cookies and tracking technologies
We use cookies and similar technologies for session management, analytics and functional purposes. Third-party providers may also place cookies for analytics and advertising. You can manage cookie preferences through your browser or account settings.
User rights
You have rights to access, correct or request deletion of your personal data where applicable. You may request restriction of processing, data portability or withdraw consent to marketing. To exercise rights, use your account settings or contact support. We will respond in line with applicable legal requirements.
Data sharing and third parties
We share data with service providers that operate payments, games, identity verification, hosting and customer support on our behalf. We may disclose information to comply with legal requests or to protect rights and safety. All third parties are contractually bound to process data only for permitted purposes.
Data retention
We retain personal and transactional data as long as needed to provide services, meet legal and regulatory obligations and resolve disputes. When data is no longer required it will be deleted or irreversibly anonymised in accordance with our retention policies.
Updates to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on the site. We recommend reviewing the policy periodically. For questions or requests about privacy, contact our support team through the account help channels.